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SSC - Assistant Manager - Business Operations

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world.

We’ll broaden your horizons

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.

We’ll help you succeed

BDO is recruiting an Assistant Manager for the Operations Support Hub. The Operations Hub is BDO’s Shared Service centre (SSC) and supports a number of operational and administrative tasks for users across BDO nationally. These users will be both our client facing teams as well as back office team members.

This team is one of several Hubs within BDO’s rapidly growing SSC. The SSC is located in Liverpool and supports virtual working from other locations. The Business Support Hub provides teams from across BDO with support services, performing various tasks on behalf of these teams and allowing our client facing teams to focus on delivering exceptional client service.

This will be a challenging and rewarding role where you will:

Service Management:

  • Look to develop best in class support mechanisms for the SSC client base to contact the SSC where required
  • Develop an understanding of all services provided by the Shared Service Centre to be able to support queries for all functions
  • Implement a robust quality framework to support the best service excellence of the team and all client services
  • Build relationships with representatives of end user groups nationally and seek opportunities to grow existing work and promote the services offered by the BSH
  • Act as point of escalation for issues and queries ensuring a swift and satisfactory resolution of issues; share learnings with wider management team
  • Assist in the identification of potential new processes, locally and nationally, and support the Operations Manager in assessing viability, lead development of existing and new services
  • Collate and present MI to the Operations Manager and drive discussions around successes, current demands and growth areas; assist in the publication of performance statistics to key stakeholders
  • Lead on ad hoc projects as required across the team and the wider SSC

Team oversight and management

  • Work with other Assistant Managers/Supervisors to manage the day-to-day basis, ensuring that sufficient resource is available for each service area within the Hubs
  • Support the Operations Manager with volumetric analysis of past performance and forecasting of future demand
  • Manage a team of Hub Associates providing guidance, motivation and development opportunities; hold regular performance conversations and biannual performance reviews
  • Oversee and lead the management of Hubs Senior Assistants and Assistants ensuring all employee relations activity is effectively managed within the firm’s framework
  • Take an active role in Operations/Hubs Team monthly meetings and bimonthly Assistant Manager meetings
  • Assist in the creation, implementation and maintenance of a quality framework to be used by the Hubs
  • Engage in the recruitment of new team members within the teams and across the SSC; screening CVs and interviewing
  • Collaborate with the Operations Manager and other Assistant Managers/Supervisors to effectively on-board new joiners to the Hubs and wider SSC

When you join us, we’ll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We’re looking for someone with:

Technical requirements and professional skills:

  • IT skills - strong working knowledge of MS Office, specifically Excel, Word and Powerpoint.

Experience of the following systems is advantageous but not essential:

  • InTapp Open
  • Workday
  • MS Dynamics
  • ServiceNow
  • Experience in managing teams delivering support function services to business users
  • A strategic mindset with the ability to work pro-actively and autonomously
  • Strong analytical skills with experience of process monitoring and improvement, ideally in an internal service environment
  • Strong communication skills including the confidence to interact with senior stakeholders from across the business
  • Ability to maintain composure under pressure and work with stakeholders to manage and resolve issues as they arise
  • Strong interpersonal skills including an empathetic and encouraging style to support colleagues and motivate their teams
  • Excellent time management, organisation and prioritisation skills, including being able to lead by example and influence optimal performance of team.
  • Highly motivated to ensure delivery of excellent client service by SSC

We’re in it together

At BDO, we believe that when our people feel valued and rewarded, their potential is unlimited. We offer highly competitive starting salaries and review remuneration packages regularly to ensure that our pay always positively reflects performance. As well as offering support with tuition and professional qualifications, we also provide the following benefits, as standard:

  • 25 days’ holiday;
  • access to a personal pension scheme, with matched employer contributions;
  • life assurance cover;
  • and income protection insurance.

That’s not all. We understand that everyone is different, so we offer a range of voluntary benefits to suit every lifestyle. Our flexible benefits platform means our people can choose from a range of tax efficient options to design a benefit package that best suits them. You can:

  • buy up to ten days’ extra holiday;
  • add on private medical, personal accident, dental insurance or travel insurance;
  • enrol in our Bike to Work scheme;
  • enjoy discounts off cinemas, dining, and gyms;
  • receive an interest free season ticket loan or interest free graduate loan;
  • take an online health assessment and utilise our employee assistance programme.

We’re looking forward to the future

At BDO, we’re big enough to make the difference and collaborative enough to never lose sight of where we’re going. We know that it’s our people that make our success possible. Across our UK locations, more than 6,000 of them work together to provide tax, audit, assurance and a range of advisory services that help our clients achieve their ambitious goals. Together, they’re fuelling Britain’s economic engine. Behind every complex client challenge and every untapped innovation, they’re there: ensuring we continue to find the right combination of global reach, integrity and expertise. That’s why we’re always looking for ways to invest in our people. That means providing them with an environment where they can grow, learn, laugh and feel respected, at all times.

Are you ready to join them?  

Apply now

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  • Shared Service Centre, Liverpool, England, United KingdomRemove