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SSC Assistant - Operations Administrator

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world.

Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and the owners and management teams that lead them.

We’ll broaden your horizons

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.

We’ll help you succeed

Our clients trust us because of the quality of our advice.  That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships.

You’ll be someone who can work pro-actively, managing your own tasks, but you’ll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO’s Partners to enable us to serve our clients effectively.  You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients.

The firm is looking to recruit an Operational Administrator to support BDO’s Shared Service Centre (SSC). This team is one of several Hubs within BDO’s rapidly growing SSC.  SSC team members work internally within the business providing support to the client facing members of BDO.

This will be a challenging and rewarding role where you will:


  • The range of duties that the assistant may be required to perform are varied and will depend on the requirements of the teams they support
  • The assistant is responsible for undertaking a range of administrative tasks connected with supporting the local management and ensuring the smooth and efficient operation of the team
  • Maintaining Excel spreadsheets for routine staff management processes, for example, staffing lists, overtime
  • Tasks may at times include a range of general office duties such as sorting and distribution of post or faxes, scanning, delivering messages, photocopying, archiving, stock management, meeting and greeting. if required by the business
  • To provide an exceptional client experience and support client initiatives within the firm, as well as being responsive and helping to create a positive impression at all touch points
  • Collate data demand and resource forecasting.
  • Day to day operational support (to arrange cover where appropriate, for example)

Service Management:

  • Gather data for internal and external MI dashboards
  • Publicise and communicate SSC services / performance within BDO through all channels
  • Act as point of escalation for stakeholders queries
  • Publish and administrate security for internal and external dashboards
  • Gather data for a Quality framework to be used across the SSC

Technical requirements and professional skills:

  • IT skills - strong working knowledge of MS Office/Office365 Suite
  • Experience or knowledge of PowerBI is advantageous
  • Strong analytical skills with experience of administration ideally in an internal service or change management environment
  • Credible and confident to interact with internal managers
  • Strong people skills: empathetic and encouraging style to support colleagues and internal clients
  • Excellent time management, organisation and prioritisation skills
  • Be able to lead by example and influence optimal performance of team
  • Responsible and has tenacity to ensure delivery of excellent client service by SSC
  • Confident and robust enough to challenge standards where required
  • Ability to learn new skills and an appetite to develop

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business.  We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture.  From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

We can provide the best support for our clients and people when we’re working side by side.  Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another.  At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices.  BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences.  With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

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  • Shared Service Centre, Liverpool, England, United KingdomRemove