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SSC Operations Manager - 12 Month Fixed Term Contract

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world.

We’ll broaden your horizons

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.

We’ll help you succeed

The purpose of this role is to provide management, leadership, effective processes and efficient resource planning.  The post holder will be responsible for enabling the delivery of exceptional service to both internal and external clients through the management and co-ordination of the Shared Services Centre based in Liverpool.

Values and People Management

  • Line management responsibility for the Hub Supervisors within the SSC
  • Providing an exceptional client experience and support client initiatives both internally and externally, being responsive and helping to create a positive impression at all touch points
  • Work with the Head of Shared Services, Hub Supervisors and the HR Manager to ensure effective and efficient delivery of key HR processes in line with the priorities of the SSC
  • Work with the Head of Shared Services, Hub Supervisors and the HR Manager to support and further develop a learning environment within the SSC

Practice Management

Work with the Head of Shared Services and Hub Supervisors to

  • Review key processes, identify and implement improvements to support business delivery.
  • Develop and implement operational standards, tools and techniques which optimise delivery of the relevant Hub services, ensuring that they meet the critical success factors
  • Review and measure key processes and procedures
  • Provide an exceptional client experience and support client initiatives both internally and externally. Manage key stakeholders proactively.
  • Be responsive and professional at all times. Help to create a positive impression at all touch points

Operations and Compliance

  • Continually assess resource requirements to enable discharge of demand placed upon the Hubs
  • Work collaboratively with other areas of the SSC to ensure best use of resources and knowledge
  • Manage one-off projects as identified or as requested
  • Initiate and sustain process improvement activities within the relevant Hubs
  • Ensure all regulatory and compliance related activities are sufficiently covered (enlisting support of functional expertise as may be required)

When you join us, we’ll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We’re looking for someone with:

Technical requirements and professional skills:

  • Strong communication and influencing skills
  • Exceptional leadership and people management skills
  • Excellent team builder with an ability to recognise talented individuals
  • Proven project management skills
  • Proven change management skills
  • Solid experience and proven competence of having worked at Operations Manager or equivalent level
  • Cost negotiation skills and commercial awareness
  • Capability to manage reasonably complex projects to a deadline without impacting on quality of day to day service

Personal Qualities:

  • Lateral thinker with ability to 'think on their feet' and to challenge when appropriate
  • Highly skilled in the development and leadership of teams with the ability to challenge and coach individuals
  • Adept at working independently, pre-empting and/or resolving issues without involvement of the Head of Shared Services.
  • Highly diplomatic and discrete with the ability to handle highly sensitive matters
  • Proactive at all times and able to work on own initiative without supervision
  • Highly organised and driven while being aware of the wider context, as well as maintaining control over detail
  • Strong ability to prioritise and focus on getting the job done while continuing to evaluate additional requests

We’re in it together

At BDO, we believe that when our people feel valued and rewarded, their potential is unlimited. We offer highly competitive starting salaries and review renumeration packages regularly to ensure that our pay always positively reflects performance. As well offering support with tuition and professional qualifications, we also provide the following benefits, as standard:

  • 28 days’ holiday;
  • 6% Cash allowance
  • Private Medical
  • access to a personal pension scheme, with matched employer contributions;
  • life assurance cover;
  • and income protection insurance.

That’s not all. We understand that everyone is different so, we offer a range of voluntary benefits to suit every lifestyle. Our flexible benefits platform, Flexcel, means our people can choose from a range of tax efficient options to design a benefit package that best suits them. Through Flexcel, they can:

  • buy up to ten days’ extra holiday;
  • add on private medical, personal accident, dental insurance or travel insurance;
  • enrol in our Bike to Work scheme;
  • enjoy discounts off cinemas, dining, and gyms;
  • receive an interest free season ticket loan or interest free graduate loan;
  • access childcare vouchers;
  • take an online health assessment and utilise our employee assistance programme.

We’re looking forward to the future

At BDO, we’re big enough to make the difference and collaborative enough to never lose sight of where we’re going. We know that it’s our people that make our success possible. Across our 17 UK locations, more than 6,000 of them work together to provide tax, audit, assurance and a range of advisory services that help our clients achieve their ambitious goals. Together, they’re fuelling Britain’s economic engine. Behind every complex client challenge and every untapped innovation, they’re there: ensuring we continue to find the right combination of global reach, integrity and expertise. That’s why we’re always looking for ways to invest in our people. That means providing them with an environment where they can grow, learn, laugh and feel respected, at all times.

Are you ready to join them?

Apply now

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Interested In

  • Shared Service Centre, Liverpool, England, United KingdomRemove