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SSC Senior Assistant - Learning & Development Administrator (12 Month Fixed Term Contract)

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world.

Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and the owners and management teams that lead them.

We’ll broaden your horizons

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.

We’ll help you succeed

Our clients trust us because of the quality of our advice.  That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships.

You’ll be someone who can work pro-actively, managing your own tasks, but you’ll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO’s Partners to enable us to serve our clients effectively.  You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients.

The firm is looking to recruit a Learning and Development Administrator to support BDO’s Shared Service centre (SSC). This team is one of several Hubs within BDO’s rapidly growing SSC.  SSC team members work internally within the business providing support to the client facing members of BDO. This role of Learning and Development Administrator works within the Shared Service Centre to support the delivery of centralised administration associated with our learning offer and learning management system. The Learning and Development Administrator will be responsible for the day-to-day delivery of these administration activities according to governance, processes, policies and agreed service level agreements.

Supporting the Technical Services Group (TSG) / SSC LearnbyTSG Team to deliver the following:

  • Managing the LearnbyTSG mailbox, responding to queries and completing of appropriate requests in a timely and accurate manner
  • Escalate queries / provide alternative options
  • Supporting learners access the right information on our Learning Management System
  • Produce standard reports for key stakeholders
  • Administer uploading of courses and programs in line with the Learning Management System requirements
  • Managing registration and attendance of professional qualifications
  • Escalation to TSG Managers and Coordinators for guidance and advice
  • Provide administrative support for the Audit Technical Training Team in line with service level agreements
  • Offering support with virtual / face-to-face courses
    • Course set up on learning management system
    • Pre-admin – joining instructions, pre-coursework reports, venue logistics
    • Support during event – this may involve travelling to residential courses or attending virtually
    • Post course admin – quality check, reporting, evaluation, marking attendance
  • Managing changes to internal sites 
  • Build and maintain relationships with key stakeholders
  • Focus on client service excellence
  • Collaborate with the TSG Managers and Coordinators to maximise usage of the system to increase efficiencies and streamline processes
  • Work with the TSG / SSC Managers to keep the learning and development processes and protocols up to date
  • Working with the TSG / SSC Managers to deliver on projects, as well as being available to support wider projects

You will bring to the role:

  • Experience of working within a learning and development environment preferred but not essential
  • Excellent IT / Excel skills
  • Strong stakeholder engagement and experience of collaborative working in a Centre of Excellence Model preferable
  • Experience of learning analytics and interpretation of data to produce meaningful reports and information
  • Some stakeholder management skills demonstrating appropriate levels of gravitas and credibility
  • A high level of personal commitment to task completion, with the ability to prioritise
  • Values diversity of colleagues and demonstrates capability to work alone and as part of a team

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business.  We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture.  From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

We can provide the best support for our clients and people when we’re working side by side.  Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another.  At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices.  BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences.  With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

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Interested In

  • Shared Service Centre, Liverpool, England, United KingdomRemove