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iconJob ID:
London, United Kingdom
iconDate posted:
04 January 2024
Insight Programme

Global Payroll Client Service Director

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.

We’ll broaden your horizons

The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don’t just advise on their specific business challenges, they open doors for other teams to provide our firm’s wider service offering. To succeed in this agile environment, you’ll need to demonstrate excellent problem-solving skills and initiative. In return, you’ll have the opportunity for progression, and the chance to develop in one of the industry’s most exciting and varied roles.

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

In the last 15 years BDO has grown Global Payroll Services (GPS) into a separate P&L serving 75+ multi-nationals with a contracted order book $100m+.  This has been based on delivering  consistently exceptional payroll services led by BDO in the UK and supported by 120+ in-country specialist teams across the BDO network and other expert providers.

GPS grown both revenue and profits at 15%+ in every one of the last five years.  We have invested a significant proportion of these profits in our global coordination systems, ISAE 3402 attestated processes and most importantly our people.  We now have secure foundations to double in size in the next five years. 

We are now looking for an ambitious Director to bring new clients into our portfolio and make sure that our existing clients remain loyal and inspired to draw on the many other complementary advisory and outsourcing services that we can integrate with payroll.  

In this role you will be responsible for:


  • Produce a detailed 2-year sales and marketing plan designed to deliver the revenue retention and revenue growth objectives detailed in first phase of the Global Payroll five-year strategy.
  • Lead and direct the delivery of the 2-year plan evidencing personal pursuit and collective achievement against demanding revenue targets of at least £1.5m per year of UK contracted revenue run rate i.e. excluding in-country supply chain revenue/costs.
  • The focus of this role is to be proactive and generate leads and follow these through the sales cycle to successful conclusion of signed contracts mainly from new prospects and but also assisting with leads from existing clients of the Firm.
  • Create and lead BDO events and participate in third party events focused on adding value to our existing clients and prospecting for new clients.  Writing and presenting thought leadership articles and presentations will be an important part of the role to enhance the awareness of BDO global payroll and complementary services.
  • Coordinate the sales activities of the current partners, principals and directors and involved in the sales cycle.
  • Direct the current sales manager and client relationship managers nurturing their skills and helping them build successful external and internal networks to meet their sales targets.
  • Work closely with the existing marketing senior manager and staff who coordinate activity across the business services & outsourcing, advisory and tax service lines.

Client Relationship Management

  • Personally manage selected client relationships through implementation, service and future growth, particularly those where the candidate has led the sale. 
  • Business Leadership
    Member of the senior management team with prospects to progress to business leadership in due course.
  • Take personal P&L responsibility for new client accounts and selective existing accounts.

You’ll be someone with:

Experience & Qualifications
The successful candidate will ideally have had a varied career building the following experience and qualifications:

  • A technical background in HR, Payroll and/or accounting
  • Worked at manager or more senior level within a professional services practice
  • Worked at manager or more senior level within a non-practice HR/Payroll business
  • A well nurtured network of directors and other senior leaders in HR, Payroll and finance functions in complex multi-nationals
  • Pursued and closed multiple £1+m sales per year of services (rather than products/software) to complex multi-nationals
  • Business leadership and P&L ownership experience underpinned by an MBA or similar qualification


  • A commercially driven and collaborative approach within a team of technology, implementation and service delivery directors. Able to balance a strong point of view with an ability to listen, learn and adapt
  • An innovative approach to efficiency
  • Ambition to expand the role into business leadership in part (and in the longer term in whole) of the Global Payroll Service Line with full P&L, operational, people and risk management responsibility
  • Internationally minded, understanding global business culture
  • Persuasive and articulate when in writing, presenting, inspiring confidence and trust in clients, prospective clients and colleagues alike
  • Proven confidence to negotiate with and influence peers and senior clients.


  • The role is Reading based with an expectation of travel in UK and abroad in pursuit of opportunities and with the flexibility to work from alternative BDO offices in the UK or from home up to two days per week.

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

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