Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.

We’ll broaden your horizons

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.

We’ll help you succeed

​

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

Role overview

The role

• Be a key member of the Business Support Hub (BSH)management team supporting the smooth day-to-day operations of the team. Work collaboratively to ensurerequests are handled effectively and efficiently and the BSH Senior Assistant and Assistants are fully utilised. Attend daily operations calls prepared to discuss current ticket volumes and address any queries and issueswhich may impact the delivery of high-quality work within agreed SLAs
• Collaborate with fellow Associates to oversee the assignment of all requests received from our stakeholders via SNOW, the BSH mailbox or the phone line. Buildrelationships with BSH Senior Assistants and Assistants and develop a good understanding of their capabilities and capacity
• Develop a thorough and robust understanding of the BSH’s core service lines andsystems. Have a good knowledge of on-going project work.
• Perform Quality Assurance checks of BSH Senior Assistants and Assistants’ work to provide positive and developmental feedback as appropriate and drive enhancements in quality standards
• Handle queries from across the business and BSH team members regarding the status of work requests; discuss/escalate issues within the BSH management team
• Undertake line management responsibilities for multiple team members, carrying out 1:1’s, biannual performance reviews and oversee all employee relations activity to ensure it is in line with the firm’s framework
• Share knowledge and expertise, supporting and developing team members
• Strive to deliver the best quality service by improving processes where possible and adopting an innovative approach to change
• Take ownership of and lead on basic projects in the development of BSH core offering and seek opportunities to expand the BSH’s ‘client’ base.
• Develop strong and collaborative relationships with key stakeholders, leverage these relationships to promote the BSH, raising awareness and increasing usage.
• Be involved in ad hoc projects as requiredto achieve the BSH’s vision. 

You’ll be someone with:

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

#LI-LM1