Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.

We’ll broaden your horizons

Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential.

Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to support development of leading personal and professional development that is tailored, relevant and timely for our people.

We are delighted to share this exciting opportunity for a talented, high performing and ambitious individual to join our Audit Stream L&D team as an operations officer, supporting the day-to-day operations of our team enabling us to efficiently deliver a high-quality learning offering. This role reports directly to the Operations Manager who in turn reports directly into the Audit Stream L&D Leadership Team (LT).

The Operations Officer supports the Operations Manager with the operating activities of the Audit Stream L&D function, including but not limited to finances, project plans, headcount, work pipeline, KPI monitoring etc. They also support the wider team with project work (internal and external) and administrative activities as needed. They report to the Operations Manager.

You will be responsible for:

• Supporting the Operations Manager to provide high-level operational support to the Audit Stream L&D LT and wider team (including delegation of certain activities and projects)

• Supporting the day-to-day operations of the function

• Providing project and administrative support to the wider team

• Deputising for the Operations Manager for periods of leave

• Supporting the development and monitoring of the Audit Stream L&D budget and overall project plan, providing appropriate updates to the Operations Manager

• Supporting the preparation of L&D management information and ongoing monitoring and reporting of operational KPIs

• Providing support on all operational matters including considering risks on projects and providing sensible recommendations to help support efficient delivery (both on projects and as a function)

• Showing curiosity in role, engaging with the entire team and being open to guidance and coaching to learn and expand skills / develop in role

• Supporting the Operations Manager with day-to-day operations and on projects as needed and taking responsibility for tasks directly allocated / directed to them, leveraging the wider team as needed

• Helping manage the LT’s diary commitments and providing additional administrative support to that group

• Working closely with the Operations Manager to support delivery on the function’s strategy and drive efficiencies in operating processes

• Working closely with HR Services, SSC, Facilities, IT and other central support teams to ensure quick and thorough resolution of any issues impacting the team

• Working with the wider team on projects as needed

• Supporting operational processes to ensure consistency, efficiency and best practice

• Working closely with the team and other stakeholders to identify opportunities for improvement in our systems, processes and controls

Required skills and experience

• Experience working in an operations role, ideally in the professional services industry, would be beneficial but is not essential

• IT literate with a high competence in MS Office packages (Excel, Word, PowerPoint); Workday knowledge useful but not essential

• Focus on operational excellence and delivery with a continuous improvement mindset

• Strong project management and critical thinking skills

• Must be flexible and adaptable with an ability to deliver on multiple projects simultaneously, manage own time and work independently (taking ownership and accountability for your own work) as well as take direction  

• Data-analytics and reporting skills would be beneficial, as would any previous operations experience, but these are not essential

• An eye for detail with a solid appreciation of how systems, processes and controls work and have a significant impact on efficiency of operations

• Strong relationship skills with an ability to work with varied stakeholders and drive forward actions by working to deadlines and responding quickly

• Excellent analytical, interpersonal and communication skills, both written and verbal

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.