Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.

We’ll broaden your horizons

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

About the Role:

As a Business Relationship Manager, you'll act as a strategic collaborator between our business and our Shared Service Centre (SSC). Your role is pivotal in ensuring alignment and optimising value from our services. You'll build and maintain strong relationships with stakeholders and Partners in the business, understanding their needs, and facilitating business support opportunities to drive growth and value. Essentially, you'll bridge the gap between different BDO departments and the SSC, acting as a facilitator to identify and draw attention to opportunities for enhancing delivery and providing additional services to our clients.

Key Responsibilities:

• Strategic Interface: Serve as the strategic interface between the SSC and the wider business, developing holistic client centric strategies that deliver value and meaningful results.
• Relationship Management: Build and maintain strong, trusting relationships with diverse stakeholders, to discover SSC opportunities to further support the business.
• Communication: Influence change, both in leading proposals for new solutions and in positively influencing and changing user behaviour. Translate information for audiences, ensuring clear and effective communication.
• Problem-Solving: Act as the single point of contact for the business, Identify and resolve issues effectively, using your skills in conflict negotiation and problem-solving. 
• Data Analysis: Analyse data for stakeholder-specific SSC insights, support key projects and other relevant research.
• Project Management: Ownership and responsibility for deliverables/services. Implement Customer Experience (CX) projects, track and manage actions from stakeholder meetings, and support project management initiatives.
• Marketing Support: Maintain and create marketing collateral, develop and content manage client testimonials to enhance the marketing strategy.

About You:

• Track Record: Proven experience in account management or relationship management, with a successful track record in influencing change.
• Skills: Strong communication and organisational skills, proficient in data analysis, report generation, and working with various software tools (e.g. MS Excel, PowerPoint).
• Attention to Detail: Ability to manage multiple tasks and deadlines with strong attention to detail.
• Independence and Teamwork: Ability to work independently and as part of a team, demonstrating initiative and proactive problem-solving.
• Empowerment: Ability to empower others by collaborating on joint ideas and encouraging others to view change as a positive process.

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture.  From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another.  At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices.  BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences.  With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

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